What is a CMS and how modern platforms are different
Oct 8, 2024 · The Gist. What is a Content Management System? Return to the roots, so that you don't wander off in pursuit of shiny digital objects. Modern CMS features. Top features include …
What Is a Call Center? How the Industry Works - CMSWire.com
May 9, 2024 · The Gist. Customer service hub. The call center is often used as a hub for phone-based customer service, but it can also aid in account management, market research, …
Top 10 Social Media Trends Dominating 2025 - CMSWire.com
Oct 17, 2024 · CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer …
Customer Contact Week Orlando 2025 - cmswire.com
Jan 27, 2025 · Customer Contact Week (CCW) 2025 will take place from January 27-29, 2025, at the JW Marriott Bonnet Creek in Orlando, Fla. This event offers customer contact and CX …
Martech Strategies CMOs Must Adopt for Success
Dec 20, 2024 · The Gist. Strategic tech selection is key. CMOs must prioritize tools that drive innovation, efficiency, and measurable outcomes. Future-proof MarTech stacks matter.
Twitter Discontinues Periscope, But Live Streaming Lives On
Sep 17, 2021 · Down Periscope: Livestreaming App Shut by Twitter . In December 2020, Twitter announced plans to shut down its video streaming-focused Periscope app. Periscope was …
What Is Contact Center Workforce Management and Why Is It …
Nov 7, 2024 · The Gist. Effective contact center workforce management is essential.Balancing forecasting, scheduling, and performance ensures customer inquiries are handled efficiently.
Reuters Events: Customer Miami 2024 - CMSWire.com
Nov 12, 2024 · The Reuters Customer 2024 Event will take place from November 12-13, 2024, at the Hilton Miami Downtown.. In a world where AI shapes every expectation, mastering the end …
Trade War? Tariffs? How a Trump Election Would Change Tech
Nov 4, 2024 · The Gist. Apple's vulnerability. Trump’s tariffs could heavily impact Apple, pressuring the company to move more production to the U.S. Semiconductor resilience.
CMO Summit New York 2025 - cmswire.com
The CMO Alliance Summit will take place on March 12, 2025, in New York. This exclusive event will bring together senior marketing leaders to explore the evolving landscape of marketing …