TCN Contact Centre Solution Increases Revenue By 180% In One Year Five9 Genius AI Process: 4 Steps to Delivering Business Value with AI Alvaria Teams Up with Zoom to Enhance Customer Engagement in Contact Centres Ventrica – The Future of Customer Experience: Trends Shaping 2025 The future of customer service: AI’s impact on contact centre agents ESP Group Secures NHS Contract for NSS ...

Jan 16, 2025 · As we head into 2025 the contact centre industry stands at the crossroads of innovation and adaptation. Industry leaders are rethinking strategies, leveraging technology, and addressing workforce challenges to meet the evolving needs of both customers and colleagues. Here at the CCMA we are ...

Oct 22, 2024 · Unveiled: What are Contact Centres Doing Right Now? Joe O’Brien, Head of Communications at Sabio Group, discusses “What Contact Centres are Doing Now” – sponsored by Sabio Group, lifts the lid on what’s really happening in the UK contact centre industry, having been pulled together following conversations with more than 200 contact centre professionals across the country.

Jan 23, 2025 · We spoke to Ben Booth, CEO and Founder of MaxContact, who shared insights into the trends businesses in the contact centre industry can expect to see in the year ahead, along with tips to ensure they are well-equipped to navigate these shifts.. AI evolution and implementation “One of the biggest trends we are likely to see get bigger in 2025 is the continued implementation and evolution of ...

2 days ago · contact-centres.com supplier directory - equipment ad services from the uk contact centre industry for the yk contact centre industry

Jan 16, 2024 · For additional information about the State of Contact Centres in 2024 and to download the eBook Click Here. Puzzel is Europe’s leading cloud-based contact centre solutions provider, serving over 1,200 organisations in 40 countries.

Cirrus, the leading provider of contact centre software, is proud to announce it has been granted a Royal Warrant of Appointment by His Majesty King Charles III. The grants were made to 386 companies previously holding a Royal Warrant of Appointment from Queen Elizabeth II, as well as 7 companies with an established and ongoing trading relationship with HM Queen…

Mar 10, 2022 · The New Prominence of the Contact Centre #1: The contact centre has become a new lifeline for businesses. Over the last two years, the contact centre and digital were among the few channels that remained open when businesses shut down or shifted operating models.

Feb 29, 2024 · Leigh Hopwood, CEO at the CCMA, said, “Contact centre leaders are privileged to be custodians of massive repositories of data,” “The ability to mine this treasure trove to understand customer and colleague behaviours, needs, wants and pain points is acknowledged as one of, if not the leading source of competitive advantage for organisations today.

Sep 4, 2023 · CallMiner is the global leader in conversation intelligence to drive business performance improvement. CallMiner delivers the industry’s most comprehensive platform to analyse omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI technology and machine learning.