What is a CMS and how modern platforms are different
Oct 8, 2024 · The Gist. What is a Content Management System? Return to the roots, so that you don't wander off in pursuit of shiny digital objects. Modern CMS features. Top features include …
Customer Experience, Digital Experience & Customer Service News ...
For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.. Today the CMSWire community …
What Is a Call Center? How the Industry Works - CMSWire.com
May 9, 2024 · The Gist. Customer service hub. The call center is often used as a hub for phone-based customer service, but it can also aid in account management, market research, …
Customer Contact Week Orlando 2025 - cmswire.com
Jan 27, 2025 · Customer Contact Week (CCW) 2025 will take place from January 27-29, 2025, at the JW Marriott Bonnet Creek in Orlando, Fla. This event offers customer contact and CX …
Generative AI Timeline: 9 Decades of Notable Milestones
Jun 28, 2023 · The Gist. Back to the '40s? Generative AI has a long history with notable milestones from the 1940s to present, with significant contributions from researchers like …
Top 10 Social Media Trends Dominating 2025 - CMSWire.com
Oct 17, 2024 · The Gist. AI dominance. AI-driven content creation becomes essential for crafting what users want to see. Influencer shift. Niche influencers become crucial, driving deep …
TSIA World ENVISION Las Vegas 2024 - CMSWire.com
Oct 21, 2024 · Join TSIA World ENVISION for the latest research on Reimagining the B2B Customer Lifecycle. Breakthroughs in data and AI have everyone thinking out of the box about …
Customer Experience Strategies Summit Toronto 2025
The 14th Annual Customer Experience Strategies Summit is scheduled for May 28–29, 2025, in Toronto. The event will be held at the Sheraton Centre Toronto Hotel.This summit convenes …
Twitter Discontinues Periscope, But Live Streaming Lives On
Sep 17, 2021 · Down Periscope: Livestreaming App Shut by Twitter . In December 2020, Twitter announced plans to shut down its video streaming-focused Periscope app. Periscope was …
Reuters Events: Customer Miami 2024 - CMSWire.com
Nov 12, 2024 · The Reuters Customer 2024 Event will take place from November 12-13, 2024, at the Hilton Miami Downtown.. In a world where AI shapes every expectation, mastering the end …