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Salesforce ( a global leader in AI-powered CRM solutions, participates at GITEX Africa 2025 to demonstrate how its ...

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Writing about his own company, Benioff observes in excited fashion that customer service now includes “AI agents working with ...

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Agentic AI is more effective at resolving customer service issues and costs less than simpler generative AI and non-AI solutions, Forethought’s 2025 AI in CX Benchmark Report found.