Organizations should view their payment practices as a core component of their customer relationship strategy.

Just in time for the busy summer travel season, the J.D. Power 2025 North America Airline Satisfaction Study is out. Based on ...

These days every business leader I know recognizes the value of providing an exceptional total customer experience.

On May 15th, which will be the 17th anniversary of the company’s founding, join Nextiva to celebrate the future of customer ...

What doing the dishes taught me about clear expectations and supportive feedback in delivering meaningful customer ...

Empowering every team member—from frontline staff to partners—to think, act and connect with purpose is the foundation of ...

The results of a 2025 study from J.D. Power shows that airlines are seeing an overall improvement in customer satisfaction — but some carriers fared better than others with passengers.

retail and customer service at J.D. Power, said in a statement. “But it’s clear that market dynamics are changing and will likely affect passenger experience in the coming weeks and months.

The J.D. Power 2025 airline rankings show that JetBlue, Southwest and Delta are among travelers' favorites. But the survey ...

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

Supporters of the move to regionalize the Birmingham Water Works Board and give more power to suburban areas are declaring ...