Organizations should view their payment practices as a core component of their customer relationship strategy.

On May 15th, which will be the 17th anniversary of the company’s founding, join Nextiva to celebrate the future of customer ...

Empowering every team member—from frontline staff to partners—to think, act and connect with purpose is the foundation of ...

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

As with all forms of AI and machine learning, agentic AI will require guardrails and human oversight to avoid harmful ...

The results of a 2025 study from J.D. Power shows that airlines are seeing an overall improvement in customer satisfaction — but some carriers fared better than others with passengers.

Sales models have undergone considerable change in recent times, with the increasing customer demands being addressed by the ...

Service Now introduced “the next milestone in its groundbreaking CRM designed to disrupt an industry long dominated by ...

The J.D. Power 2025 airline rankings show that JetBlue, Southwest and Delta are among travelers' favorites. But the survey ...

Between rising fuel costs, labor shortages, technological disruptions, and softer demand, the airline industry is facing a ...

As a result, organisations are under pressure to create digital, personalised, communications that enhance customer experience, regardless of the time and channel. This is no easy task.

Nextiva, a leader in unified customer experience management, has established Customer Experience Day—a new annual international observance held every May 15 to recognize the people and ...