Companies want context across the whole customer journey, says CEO Yamini Rangan. Here's how HubSpot plans to deliver it.

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

Visa plans to implement the ServiceNow Disputes Management, a dispute resolution system built by ServiceNow with Visa, that ...

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AI agents are the new hype – and US provider ServiceNow agrees. For CEO Bill McDermott, the future of CRM is clearly ...

Many companies still treat AI as a series of disconnected experiments rather than a deliberate, enterprise-wide strategy.

In a departure from ServiceNow's historically diplomatic market positioning, CEO Bill McDermott declares that enterprise ...

AdvisoryAI, award-winning AI platform for financial advisers, and Plannr, a trusted leader in financial adviser technology, ...

The longtime ITSM platform provider believes it can elevate CRM functionality by focusing more on customers, in addition to ...

Service Now introduced “the next milestone in its groundbreaking CRM designed to disrupt an industry long dominated by ...

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Explore AI chatbot examples like ChatGPT, Gemini, and Jasper, and see how they transform your business' productivity.