Moving through all the ranks of the call center industry into becoming CEO is rare. Jim Ryan's story may sound like a ...

AI’s role in content operations. While AI enhances automation and personalization, its success depends on structured ...

To address skill gaps in a BPO team and boost career growth, I focus on assessing gaps and creating tailored training programs, fostering a learning culture through mentorship, and leveraging data ...

WIRED identified a handful of job listings posted to recruitment platforms by tech outsourcing companies in China this week for content moderators who can help manage the unexpected influx of ...

His announcement that Facebook would be loosening its content-moderation policies and shutting down its DEI programs can be viewed, in every sense, as a capitulation to Donald Trump, the once and ...

MOUNT Pleasant FA and Arnett Gardens FC, first and second in the Jamaica Premier League, are set to meet in what could be a mouth-watering second-roun ...

While it has a bit of a shady reputation, the dark web also has a variety of legitimate ... While the exact definition varies, the term normally refers to content that is hosted on these secure ...

This move aligns with broader discussions among governments, social media companies, civil society groups and the public on balancing freedom of expression and content moderation. These debates have ...

Today (06 November 2020), saw the official opening of the BPO Academy at the College of Cape Town, Gardens Campus which will not only provide opportunities for young people to gain the necessary ...

The recent case of a female business process outsourcing (BPO) employee's murder by her male colleague with a koyta (machete) in the parking lot of their workplace in Pune's Yerawada has sparked ...

Facebook and Instagram’s parent company Meta is moving its content moderators from California to Texas to reduce bias concerns, CEO and founder Mark Zuckerberg said in a video posted to Facebook ...