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The longtime ITSM platform provider believes it can elevate CRM functionality by focusing more on customers, in addition to ...

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Joshna has built an impressive career specializing in Salesforce technologies, custom development, and system integration.

Salesforce announced the launch of an agentic employee service platform on Tuesday. The company's primary offering is the widely used customer relationship management (CRM) software for sales and ...

Salesforce (CRM), the titan of cloud-based customer relationship management (CRM) systems, has long been a darling of growth ...

ServiceNow is adding agentic AI to its CRM platform The company criticized ... ServiceNow is looking to take on industry giant Salesforce with its next-generation CRM platform, enhanced with ...