Consumers increasingly see prompt, personalized customer support as the norm, and will likely move on to the next brand if ...

Discover how credit unions are leading the way in digital sales and service through technology and innovative strategies.

In a recent article, I explored the shifting behaviors of B2B buyers and the implications for sales organizations. But ...

In the modern digital age, IT procurement is broken. Despite the litany of technologically advanced devices at everyone’s disposal, IT has been woefully underserved in recent years. However, with IT ...

Are you looking for high-pay customer service jobs you can do from home? Work at home customer service jobs are fairly p ...

I love sales, and more so, electronic banking sales. In a fast-changing world, selling e-products. It is such a great opportunity to be part of the evolution of banking, where digital. Transformation ...

There are three elements I believe companies should focus on to create a great customer experience for the modern consumer: ...

E.ON UK sales, customer service, and customer engagement teams use Dynamics 365 Customer Service and Sales to manage customer relationships and communications. “We’re committed to offering sustainable ...

SALAMANCA — The City of Salamanca Police Department is hoping to make the community safer and reduce criminal activity with the purchase of dozens of ...

Dave Sidaway Montreal Gazette Service on the métro’s Orange Line was returning to normal Friday morning after being interrupted for about 45 minutes between the Berri-UQAM and Henri-Bourassa ...

leading to a surge in sales. An AI assistant on their screen helps the customer service agents figure out the right answers to customers' queries. Verizon first started deploying the new AI ...