Consumers increasingly see prompt, personalized customer support as the norm, and will likely move on to the next brand if ...

When AI indicates that a customer is likely to leave, the team has a heads-up to reach out to find out what’s going on—or ...

In the modern digital age, IT procurement is broken. Despite the litany of technologically advanced devices at everyone’s disposal, IT has been woefully underserved in recent years. However, with IT ...

including fresher and higher-quality ingredients on the menu and establishing a universal standard for waitress service. Additionally, the company plans to prioritize charity work and community ...

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Over 700 Hillsborough County residents came together last month to celebrate Public Service Day at the county's West Service Unit on Sheldon Road, immersing themselves in the inner workings of ...

Less-than-truckload carrier Saia is laying off its customer service teams, opting to have local terminals handle the service function moving forward, a source close to the matter told FreightWaves.

There's been a lot of buzz around the image generator recently as people have been using it to generate images in the style of Studio Ghibli animation or custom AI action figures. The rush to use ...

Calling customer service is becoming an increasingly frustrating experience that includes automated messages asking customers to be patient. It's an experience that experts say will continue ...