A massive power outage has knocked out electricity across parts of Spain and Portugal, shutting off traffic lights and causing chaos at airports, train stations and on the roads. Follow for live ...

The post contains 261 new customer stories, which appear at the beginning of each section of customer lists. The post will be ...

Less than 1% of all returns filed between 2013 and 2021 had been audited as of the end of fiscal year 2023, according to IRS ...

Witness said he ‘could see her hands going down’, says nearby resident who was told the youngster’s friends raised the alarm ...

More than 70 new WEM features for Calabrio ONE suite being introduced in six-month period ...

Lakshmi Durga Panguluri's 2025 Global Recognition Award acknowledges her groundbreaking AI innovations in telecommunications ...

The program aims to encourage customer listening at all levels of the organisation by bringing together over 10,000 workers ...

Digital payments platform Stripe invites customers to join its management team meetings on a bi-weekly basis so it can get “candid feedback,” according to co-founder Patrick Collison.

Global toy manufacturer Mattel has revealed details of how its technology tie-up with Google Cloud is allowing the firm to respond to customer feedback in real time and accelerate its product ...

SAN FRANCISCO - Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on call times and freed them up to sell products to customers ...

Customer Service Management: We’re projecting annualized support cost savings of up to $10 million. And we’re already seeing our customer satisfaction score lift a massive 6 percent. The app brings ...

leading to higher customer satisfaction. “AI-powered agents, such as AvePoint’s internal tool Chat AVPT, provide self-help capabilities and streamline support processes, ensuring customers receive ...