In the modern digital age, IT procurement is broken. Despite the litany of technologically advanced devices at everyone’s disposal, IT has been woefully underserved in recent years. However, with IT ...

Hiring people to fill positions at restaurants can be a tricky task. You want someone who can do the job but will also stick ...

Are you looking for high-pay customer service jobs you can do from home? Work at home customer service jobs are fairly p ...

There are three elements I believe companies should focus on to create a great customer experience for the modern consumer: ...

Meanwhile, 58% of riders consider transparent pricing as the most important factor for a satisfying ride experience ... excellent service with dedicated human-led customer support, enabling ...

SAN FRANCISCO, April 9 - Verizon (VZ.N), opens new tab said an AI assistant for the company's customer service representatives built using Google (GOOGL.O), opens new tab models had cut down on ...

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and ...

Members of Christ Community Church resumed service at their former sanctuary Sunday after an EF-2 tornado destroyed the church's main building. The 2,700-square-foot building was converted into a ...

Calling customer service is becoming an increasingly frustrating experience that includes automated messages asking customers to be patient. It's an experience that experts say will continue ...

The CPQ space is evolving, and Logik.ai is leading the way to a simpler, AI-powered selling experience across channels ... theory at least - make it easier to plug into ServiceNow's Customer Service ...