As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

In Money today: the best mortgage rates and where they're expected to go this year following the base rate cut; Netflix has ...

The post contains 50 new customer stories, which appear at the beginning of each section of customer lists. The post will be ...

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

AI offers the promise of improving public services by enabling faster, more efficient processes, personalising provision of ...

Successful CRM strategies rely on high-quality data, predictive analytics, and AI-driven automation to deliver seamless ...

The wait is over. vivo has officially unveiled its latest flagship, the vivo X200 Pro, showcasing cutting-edge innovation, premium design, and top-tier ...

The Trader Ai Intal is user-friendly and packed with features, including a customizable interface, a demo account for ...

Banks in Singapore are increasingly turning to AI and automation to enhance services and address client losses due to ...

Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

How does our interaction with technology influence our interactions with other people? Does it make us more or less ...

AI is helping elevate the home experience with hospitality-like customization and comfort that can even lower costs.