When you're applying for jobs, you need to stay on-trend so your resume is relevant and you can be in demand. Here are seven ...

These days every business leader I know recognizes the value of providing an exceptional total customer experience.

White space is better than jargon, clichés, hyperbole, or the dreaded “objective” statement. Welcome to Pressing Questions, ...

SAN FRANCISCO, April 9 - Verizon (VZ.N), opens new tab said an AI assistant for the company's customer service representatives built using Google (GOOGL.O), opens new tab models had cut down on ...

Less-than-truckload carrier Saia is laying off its customer service teams, opting to have local terminals handle the service function moving forward, a source close to the matter told FreightWaves.

It's one of many examples of people being forced to deal with the frustration that comes with calling a customer service centre that is now being amplified by automated messages asking them to be ...

Cathay Pacific continues to strengthen its network in India with the resumption of its non-stop passenger service from Hyderabad, the capital city of India’s Telangana state. The resumption took ...

With the union worker strike over, some VTA bus service will resume Friday, with more bus lines and light rail services restarting over the next few days. VTA has yet to determine which bus lines ...

The value proposition should delineate how a product or brand solves the customer ... objectives and marketing goals, an overview of the marketing trends, a description of the product or service ...

The customer narrows the selection down to a small ... A Look at a Detailed RFP This sample RFP from Chesapeake Bay Trust shows an appropriate level of detail necessary for a successful request.