Echotone Music offers high-performance professional audio gear for musicians, engineers, and broadcasters, featuring leading brands and expert ...

The Social Security Administration gets a customer service upgrade with a new callback system that allows you to keep your ...

Creative Realities (CREX) has been selected by a well-known, upscale Quick Service Restaurant chain, with over 1,000 locations across more than ...

The program aims to encourage customer listening at all levels of the organisation by bringing together over 10,000 workers ...

The new Customer Service Management app is a logical move for Atlassian, but brings it onto turf that's previously been the preserve of the liks of Zendesk and Salesforce. Meanwhile, it makes sense to ...

Admins can enable the Post-conversation survey tab in the conversation form in Copilot Service admin center under Voice call experiences. It displays CSAT scores, textual customer feedback, First ...

An icon of an mail envelope. A decentered black square over a white square. The UK government has shortlisted 27 green hydrogen projects as part of its second hydrogen allocation round (HAR2), but ...

But Saade said "the implementation of initiatives should not exceed 6 to 12 months" and would slash response times for customer advisers receiving 1 million emails a week, including requests on ...

Gosling added that it made the CinemaCon crowd the “first people in the world to see anything from ‘Project Hail Mary’ that aren’t my mom.” Gosling and the directors also touted the film ...

"I congratulate our team for the efficient completion of these projects, demonstrating our ability to execute large-scale expansions in a safe and environmentally responsible manner," said Alan ...

The company’s approach to CX began in its original bricks and mortar shops, she explains, and has mapped onto its global online operation, using Zendesk as its customer service platform.The company ...

This project, codenamed Mulberry ... find a ‘major doctor personality’ to serve as a ‘host’ for the new service. Some inside of Apple are calling this service ‘Health+.’ ...