The government and private companies are rushing to add more technology and AI to customer service, but it’s not for everyone ...

In his first quarterly earnings call on Intel CEO, Lip-Bu Tan emphasized the operational changes he is making at the troubled ...

(WBRC) - A retired Army General and Auburn University’s former Chief Operating Officer is recommending significant changes to the management structure ... of the organization has had to be too ...

Air Traffic Organization (ATO), is resigning after four decades of federal service. Arel has led the ATO, which oversees the nation’s air traffic control system, through a period of growing ...

NOS SGPS SA is planning to overhaul its organizational structure, part of the Portuguese phone company’s plan to expand into new businesses and keep up with tougher competition, people familiar ...

Assistant Secretary to the Cabinet, Security and Intelligence Marie-Hélène Chayer Assistant Secretary to the Cabinet, National Security Council Secretariat Assistant Secretary to the Cabinet, Social ...

Less-than-truckload carrier Saia is laying off its customer service teams, opting to have local terminals handle the service function moving forward, a source close to the matter told FreightWaves.

8x8 JourneyIQ Empowers Businesses to Evaluate and Manage Customer Interactions from Start ... to drive CX metrics across the entire organization. "Businesses often complain about having too ...

General Secretary National Joint Council (National Joint Council and Executive Committee co-chairs provide direction on the work of the NJC and the Chief Administrator is accountable for the ...

Trump's staffing cuts and office closures are launching Social Security's customer service into chaos. 73 million Americans rely on Social Security to afford essentials. I visited SSA offices and ...