AI can reduce costs — but done wrong, it alienates customers. See how forward-thinking brands are blending automation with ...

Today’s job market can be a confusing and frustrating place for job seekers. News headlines often warn of layoffs and hiring ...

But under the Trump administration, there have been mass layoffs of federal government employees, the cancellation of funding ...

How Much Does a Customer Service Representative Make ... See current salary offers for jobs in your field. 50,000 37,500 25,000 12,500 ...

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To truly thrive at a customer service job, agents need to have a deep understanding of your product, your support channels, and the customer service platform (or helpdesk) your brand uses. Plus, they ...