AT&T's switch to open-source AI from ChatGPT enabled cost savings and efficiency, helping the company retain thousands of ...

Efficient workload management is essential in customer service environments where diverse customer interactions flow through multiple channels. With advanced prioritization capabilities in Dynamics ...

Need help with your Amazon order? Here's how you contact our customer service easily. Features such as instant chat and call back also offer effortless issues resolution. While shopping on Amazon.in ...

Three AI service agents for Dynamics 365 Customer Service and Contact Center are now available in public preview: Case Management, Customer Intent, and Customer Knowledge Management agents.

Pam Harding, Y-Service Wren who transcribed German Morse and voice messages for Bletchley She heard German shore stations exchanging messages in three-letter ‘Q-codes’, which the Wrens worked ...

SAN FRANCISCO - Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on call times and freed them up to sell products to customers ...

The National Park Service on Monday returned an image of and quote from Harriet Tubman to a webpage about the Underground Railroad, following backlash after her presence on the page was ...

If you run into an issue when catching a flight, it can be reassuring to have the time and the attention of both customer service and gate agents. But American Airlines appears to be changing the ...