In today’s hyper-competitive market, delivering a good product or service is no longer enough. Customers expect seamless, personalized, and memorable experiences at every touchpoint. CEOs must lead a ...

Beyond Finance, one of the nation's largest debt consolidation organizations, has been named a winner of the 2025 Excellence in Customer Service Awards, presented by Business Intelligence Group. This ...

3CLogic, providers of a voice-enablement platform for cloud CRMs and service management solutions, today launched Voice AI Hub to help businesses engage with customers and employees through natural, ...

Talkdesk applies agentic AI automation to banks' and credit unions' customer service and support workflows with AI Agents for Financial Services.

In a shaky economy, the most potent currency is how you make people feel. Here's how Apple stays top of mind for thrifty consumers.

Daniel Wagner; Chairman, Chief Executive Officer; Rezolve AI Ltd. Richard Burchill; Chief Financial Officer; Rezolve AI Ltd. Pre ...

In a volatile business world, the organisations that succeed will set themselves apart from the competition through workforce ...

This week’s edition of Agency Advice asks industry chiefs the literal million-dollar question: what’s their secret to winning ...

“Customer service is about being responsive and empathic. AI can be responsive to a certain point, but AI can’t be empathetic.” That need for empathy and human connection is one reason ...

2. The Spiral of Silence Most customers are quietly enduring poor experiences. Only a few speak up—and even fewer are heard.

Amazon CEO Andy Jassy's latest shareholder letter reveals a unique "Why culture" that powers Amazon's success, and highlights ...

The simple act of saying ‘please’ and ‘thank you’ can be a powerful tool in influencing personal and professional ...