Customer behaviors around the world are changing ... Not when they're faced with new challenges like "Uberization": 21st century challenges require 21st century market research methods. The market ...

Instead of simply automating responses or routing queries, OI is applying sophisticated, large language models (LLMs) to ...

Fortunately, the high-tech marketplace not only creates customer acquisition, retention and service challenges, but also provides the tools to help companies conquer them—including artificial ...

It’s a competitive advantage. Look no further than the banking industry, a sector that rode the wave of automation in customer service straight into a paradox. After pioneering ATMs, online ...

The biggest challenge brands are experiencing is how to unify the ... and machine-learning to prompt the right recommendations as the real-time customer service conversation happens. That enhanced ...

In our sales effectiveness focus month, Victoria Cavicchi shares her opinion on how implementing customer-centric sales strategies can help pharma to overcome physician access challenges.

As customer expectations continue to rise, organizations struggle to meet the demand for fast, effective, and personalized service. Long wait times, impersonal interactions, and disjointed service ...

Customer service remains a key challenge for banks in the UAE, but a lot of effort is being directed into addressing the issue, a senior banker has said. “I’ll admit that the UAE’s banking ...