At the recent Zendesk Relate 2025 conference, I spent some time with the company’s EMEA CTO, Matthias Goehler, to better ...

Fortunately, the high-tech marketplace not only creates customer acquisition, retention and service challenges, but also provides the tools to help companies conquer them—including artificial ...

The biggest challenge brands are experiencing is how to unify the ... and machine-learning to prompt the right recommendations as the real-time customer service conversation happens. That enhanced ...

It’s a competitive advantage. Look no further than the banking industry, a sector that rode the wave of automation in customer service straight into a paradox. After pioneering ATMs, online ...

As customer expectations continue to rise, organizations struggle to meet the demand for fast, effective, and personalized service. Long wait times, impersonal interactions, and disjointed service ...

BOULDER, Colo., April 24, 2025 /CNW/ -- E Source, a utilities-focused consulting, research, and data science company, will ...

Customer service remains a key challenge for banks in the UAE, but a lot of effort is being directed into addressing the issue, a senior banker has said. “I’ll admit that the UAE’s banking ...

The Ministry of Constitution and Legal Affairs (MoCLA) has expressed gratitude to NMB Bank for facilitating training to ...