If you ask for a little help from AI, you could streamline one of the most painful parts of applying for a new job.

These days every business leader I know recognizes the value of providing an exceptional total customer experience.

Less-than-truckload carrier Saia is laying off its customer service teams, opting to have local terminals handle the service function moving forward, a source close to the matter told FreightWaves.

Calling customer service is becoming an increasingly frustrating experience that includes automated messages asking customers to be patient. It's an experience that experts say will continue ...