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Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

AT&T's switch to open-source AI from ChatGPT enabled cost savings and efficiency, helping the company retain thousands of ...

(AP Photo/Jon Cherry, File) The National Weather Service will resume translating its products for non-English speakers. The weather service paused the translations this month because its contract with ...

Three AI service agents for Dynamics 365 Customer Service and Contact Center are now available in public preview: Case Management, Customer Intent, and Customer Knowledge Management agents.

Nick Viall is in awe of how his wife, Natalie Joy, handles calls with customer service agents. “Every household has their things that people do,” Viall, 44, said on the Thursday, April 17 ...

If you run into an issue when catching a flight, it can be reassuring to have the time and the attention of both customer service and gate agents. But American Airlines appears to be changing the ...