When service quality, tone or responsiveness varies between a brand’s app, its store, and its contact center, trust erodes ...

The decision to halt onboarding may also be due to the ongoing investigation by EY. The global audit firm has been tasked by the bank to review and recommend rectifications of certain accounting ...

Multi-signature authorization for transactions above predefined thresholds has become standard practice among professional mining operations. Forward-thinking mining operations now recognize the ...

Businesses must adopt best practices to safeguard customer data, prevent fraud and comply with RBI guidelines. By adopting tokenisation, encryption and AI-driven security, businesses ensure seamless, ...

Most B2C marketers think they already know everything about customer segmentation. You create a list of similar buyers, send them a targeted email, and it drives better conversion rates because it’s ...

We take that to heart and try to leverage our customer base. It’s the best way to organically grow.” Like many other flooring companies, ICC has been dealing with the installer pinch.

An onboarding journey would allow us to talk directly to new subscribers, nurturing our relationships with them. Hence, we would expect both an increase in direct traffic and a reduction in churn ...