Q1 2025 Earnings Call Transcript April 22, 2025 Moody’s Corporation beats earnings expectations. Reported EPS is $3.83, ...

AI transforms call center analytics by augmenting human capabilities rather than replacing them. This partnership between AI ...

In the world of cybersecurity, we've all encountered those articles: lists that tell us the top ten metrics to track to ...

"AI analytics can help call centers measure a wide range of metrics, such as call times and first call resolutions for both individual agents and the call center as a whole," he says. "More ...

As an AI engineer at Meta, Boris Valkov helped build PyTorch, one of the world’s largest machine learning libraries. During ...

Insights360 records calls within the telecom network and analyzes them through a hosted web application. The patented ...

In fact, only 31% of businesses have fully implemented omnichannel contact centers that unify customer interactions across ...

Reporting and analytics is a feature that allows businesses to track and analyze call center metrics, such as call volume, wait times, and resolution rates. This feature can help businesses ...

The Tigers called up third baseman Jace Jung on Monday and sent Ryan Kreidler, who has played 17 games in center, down to Triple-A Toledo. So, who is their center fielder now? Their old shortstop.