Omilia, a global leader in Conversational Artificial Intelligence (CAI), continues to expand its European presence through a strategic partnership with Bell Integration, a trusted and leading provider ...

Calabrio, the workforce performance company, today announced powerful AI enhancements to the Calabrio ONE suite, designed to help organizations streamline operations, improve agent engagement, and ...

The Department of Revenue says it is extending call center hours in an effort to assist taxpayers. Secretary of Revenue Pat Browne encourages taxpayers to take advantage of these extended hours.

In 2025, data will be the driving force behind successful call center operations. The ability to harness and apply data effectively can determine whether a contact center thrives or struggles. With ...

2. Competitive Advantage: Implementing advanced data science solutions—especially in call centers—can give Nigerian firms an ...

With a strong call for greater accountability ... despite multiple reform efforts, hinder the implementation of legal provisions and international commitments. They commended the government ...

Opinions expressed are those of the author. The world’s largest call center recently deployed new AI to “neutralize” the accents of their agents. Unsurprisingly, this provoked some outrage.

It has been nearly three years since the launch of the 988 National Suicide Prevention Lifeline, and since then, millions seeking help have used the call center as a life-saving resource.

ALPINE RACING TEAM. FIRST RESPONDERS IN LACONIA ARE ONE STEP CLOSER TO GETTING A NEW 911 CALL CENTER. A GROUNDBREAKING CEREMONY WAS HELD YESTERDAY. THE $8.5 MILLION PROJECT WILL REPLACE THE ...

Kampala, Uganda, 8 April, 2025 – The fastest way to realize Africa’s sustainable development ambitions is to link its pursuit of the Global Sustainable Development Goals with the region’s own ...

Harvard’s Berkman Klein Center for Internet & Society welcomes applications for ... for the 2025-26 academic year. The call described below solicits concrete candidate interest, and we’ll provide an ...

To view Conversation Summaries, enable summaries in Copilot Service admin center by going to Insights and then Summaries. If a summary was generated when the call ended, it will be displayed.