Instead, proper implementation of AI can improve the efficiency and skill level of call center staff, helping them focus on higher-level activities and work in a way that will better resolve the ...

Senior leaders are contemplating which jobs to keep and which to slash in meetings, but telling staff they cannot discuss ...

Reframing difficult situations and practicing altruism can counteract stress and build resilience. Naming emotions and ...

Q1 2025 Earnings Call Transcript April 22, 2025 Intuitive Surgical, Inc. beats earnings expectations. Reported EPS is $1.81, ...

Joint meetings and work sessions are scheduled on the Peninsula for next week. The Clallam County commissioners will conduct a special, joint meeting with the Port of Port Angeles commissioners at 11 ...

With Discover, “we will be going back into the world of data centers” for “a number of years,” Capital One CEO Richard ...

Entrance to Fort Jackson may become easier starting May 7. That is when the post starts enforcing Real ID compliance. Real ...

As the federal government lays off workers at CDC and NIAID, shutters programs, cuts research grants, and considers changes ...

AI transforms call center analytics by augmenting human capabilities rather than replacing them. This partnership between AI ...