Athens-Clarke police expect to open the new Real Time Crime Center this year as crime fighting is enhanced through technology ...

Athens-Clarke police expect to open the new Real Time Crime Center this year as crime fighting is enhanced through technology ...

Kseniia Petrova never imagined she would face significant immigration issues, but it has been 68 days since she was detained ...

When the man in black charges onstage swinging a chainsaw while he whoops and hollers, the moment could be mistaken for a ...

Lee Perlman, PhD ’89, and MIT’s Educational JusticeInstitute go behind bars to change the course of lives—and broaden the ...

AI transforms call center analytics by augmenting human capabilities rather than replacing them. This partnership between AI ...

Tennova Healthcare, owner of six medical centers in Middle and East Tennessee, experienced an internal computer system outage that has forced workarounds for thousands of staff members across the ...

New solution offers intelligent call routing, real-time analytics, and quality monitoring to enhance service and performance MORRISTOWN, N.J., April 22, 2025 /PRNewswire/ -- BCN, a leading managed ...

Call centers have long been front and center in providing customer service and support — in fact, IBIS World estimates that there are 36,787 customer care centers employing 305,000 individuals ...

A law enforcement agency's 9-1-1 dispatchers are often the first point of contact in emergencies, and the tech they use is ...

The bank’s in-house generative AI tool is streamlining customer service, reducing manual work and speeding up response times, improving both employee and customer experience ...

Computer Programs & Systems, Inc. operates as a healthcare information technology company that designs, develops, markets, installs and supports computerized information technology systems to meet ...