AI transforms call center analytics by augmenting human capabilities rather than replacing them. This partnership between AI ...

A Holy Grail of the call center community has been the production of a self-contained server that delivers call processing and routing, ACD, management reports and an agent desktop interface ...

Introduction Small businesses have to be cleverer in the competitive world of today to provide outstanding customer service. Optimizing call center services for small businesses is among the best ...

New solution offers intelligent call routing, real-time analytics, and quality monitoring to enhance service and performance MORRISTOWN, N.J., April 22, 2025 /PRNewswire/ -- BCN, a leading managed ...