Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

We recently published a list of 10 Stocks That Will Make You Rich In 3 Years. In this article, we are going to take a look at ...

Sales is not just about sealing the deal anymore. It's about creating a consistent, smooth, and satisfying journey from the ...

At its Knowledge 25 customer and partner conference in Las Vegas, ServiceNow painted an orchestrated agentic AI future for ...

ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...

ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

Before you commit to a customer relationship management platform, make sure it has the features you need to grow your ...

Today, at ServiceNow’s annual customer and partner event, Knowledge 2025, ServiceNow, the AI platform for business transformation, unveiled the next milestone in its groundbreaking CRM designed to ...

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Cheap or free CRM solutions help SMBs build relationships and boost sales. Discover affordable CRM software to improve ...

In  2025, the companies treating CRM like a back-office contact database are watching how their competitors use it as a front-line operating system.