Cigna Group says it will tie executive pay to customer satisfaction and hire more employees to help customers facing issues ...

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Initiatives include adding new concierge teams to support customers experiencing challenges with claims payments.

By Sriparna Roy (Reuters) - U.S. health insurer Cigna Group will hire more staff in people-facing roles and link executive ...

Cigna is implementing changes to improve accountability, transparency and customer support amid anger at health insurers ...