It’s an all-too-familiar scene in retail contact centers: frazzled employees fielding repetitive calls, juggling customer ...

Boris Shvarts founded Pitch Perfect Solutions after noticing problems with traditional call centers. He saw employees ...

If you're an Xfinity customer 1-844-513-2433 facing issues with your internet, cable TV, phone, or billing services, r ...

AT&T's switch to open-source AI from ChatGPT enabled cost savings and efficiency, helping the company retain thousands of ...

Call center outsourcing has become a viable option for companies seeking to maximize resources while guaranteeing excellent ...

In the world of real-time customer communication, phone calls still play a pivotal role. Despite the rise of messaging apps, email automation, and chatbots, phone support remains the preferred channel ...

An incredible 5,000-acre "startup city" in East Africa has its own power grid, and water supply - and has ambitions to become ...