Overall, MNOs saw an improvement in satisfaction in areas such as network coverage, mobile app quality, and call reliability. The post Samsung matches Apple in customer satisfaction appeared first ...

Apple customers—old and new—are still using their iPhones, iPads, and other devices. “And thanks to our high levels of customer loyalty and satisfaction, our installed base of active devices ...

Apple has been given its highest-ever score in the latest American Customer Satisfaction Index. But as John Paczkowski reports, problems with the iPhone 3G and MobileMe service continue to trouble ...

Apple received a score of 849 and Samsung got an 847. “The Microsoft Surface platform has expanded what tablets can do, and it sets the bar for customer satisfaction,” said Jeff Conklin ...