Call centers often evoke images of robotic voices and scripted responses, leading to a perception of impersonal, transactional interactions.

Introduction Small businesses have to be cleverer in the competitive world of today to provide outstanding customer service. Optimizing call center services for small businesses is among the best ...

AWS outage disrupted major crypto exchanges like Binance and KuCoin, causing delays, user frustration, and raising ...

Contact centers are rapidly transforming, with advancements in AI and speech recognition systems, effectively narrowing the divide between human & machine ...

Technology leaders like Goda Doreswamy, Vice President, Data Science at Swiggy, have not stopped at adopting AI, they have kept up with its developments ...

In his latest annual letter to shareholders, Jassy looks ahead to how Amazon will continue to unlock the vast potential of AI ...

What sets Google apart, in its own words, is the tight integration of its foundation models across its entire stack. Much like Oracle Corp.’s longstanding advantage from integrating software with ...

Digital services revenues grew 13% in 2024, as cloud, SaaS and AI platform consumption fueled data center investments, ...

With technology evolving at lightspeed, what will call centers of the future look like? And will we soon be talking to AI ...

Alphabet's Q4 2024 revenue miss, concerns over slowing cloud growth, and AI infrastructure spending have negatively impacted ...

According to Google, Ironwood is nearly twice as power-efficient as Trillium and almost 30 times more efficient than its ...

Macquarie Technology is currently a minnow in the Australian data center space, with deployable capacity of just 56 MW. The current AUD 350 million IC3 Super West expansion of the Macquarie Park ...