Direct-to-store model (delivering drugs directly to each retailer’s stores) of distributors are increasingly becoming more popular among retailers (represents 93% of sales in 2017, up from 74% in 2007 ...

Oversea-Chinese Banking Corp. is one of the three largest banks in Singapore. It has expanded in the past two decades through acquisitions and we think it could do further mergers and acquisitions in ...

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

A Lithuanian IT company is launching its management, finance and accountancy software system in the UK, targeting small to ...

The longtime ITSM platform provider believes it can elevate CRM functionality by focusing more on customers, in addition to ...

We recently published a list of 10 Stocks That Will Make You Rich In 3 Years. In this article, we are going to take a look at ...

When used in combination with data and analysis, let's talk about how customer stratification can help sort equipment rental ...

Check Point Research has identified a new phishing campaign that exploits Microsoft’s Dynamics 365 Customer Voice, a customer relationship management software product. It’s often used to record ...

ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...

ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

Three ex-wealth managers “aggressively pursued” former clients to follow them to a Royal Bank of Canada subsidiary, U.S. Bank ...