Organizations should view their payment practices as a core component of their customer relationship strategy.

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

On May 15th, which will be the 17th anniversary of the company’s founding, join Nextiva to celebrate the future of customer ...

These days every business leader I know recognizes the value of providing an exceptional total customer experience.

Empowering every team member—from frontline staff to partners—to think, act and connect with purpose is the foundation of ...

We recently published a list of 10 AI Stocks Getting Wall Street’s Attention Right Now. In this article, we are going to take ...

What doing the dishes taught me about clear expectations and supportive feedback in delivering meaningful customer ...

The results of a 2025 study from J.D. Power shows that airlines are seeing an overall improvement in customer satisfaction — but some carriers fared better than others with passengers.

Sales models have undergone considerable change in recent times, with the increasing customer demands being addressed by the ...

Just in time for the busy summer travel season, the J.D. Power 2025 North America Airline Satisfaction Study is out. Based on ...

The J.D. Power 2025 airline rankings show that JetBlue, Southwest and Delta are among travelers' favorites. But the survey ...

Between rising fuel costs, labor shortages, technological disruptions, and softer demand, the airline industry is facing a ...