Organizations should view their payment practices as a core component of their customer relationship strategy.

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

On May 15th, which will be the 17th anniversary of the company’s founding, join Nextiva to celebrate the future of customer ...

These days every business leader I know recognizes the value of providing an exceptional total customer experience.

Empowering every team member—from frontline staff to partners—to think, act and connect with purpose is the foundation of ...

The results of a 2025 study from J.D. Power shows that airlines are seeing an overall improvement in customer satisfaction — ...

Just in time for the busy summer travel season, the J.D. Power 2025 North America Airline Satisfaction Study is out. Based on ...

Sales models have undergone considerable change in recent times, with the increasing customer demands being addressed by the ...

What doing the dishes taught me about clear expectations and supportive feedback in delivering meaningful customer ...

Service Now introduced “the next milestone in its groundbreaking CRM designed to disrupt an industry long dominated by ...

The J.D. Power 2025 airline rankings show that JetBlue, Southwest and Delta are among travelers' favorites. But the survey ...

Airline passengers have spoken, and they've named the airlines that provide the highest customer satisfaction ahead of the busy summer travel season.