“Try to avoid keeping score and bringing up times when the other person was in the wrong. An apology is about you ...

“Like, ‘Wait, did you really say that?’ ‘Sorry for mishearing’ is a thinly veiled way to express their skepticism." One of the most common types of apologies is saying “I’m sorry ...

This is just a lot, and I'm really sorry you're going through ... a little deeper into your emotions to find other ways to say "sorry for your loss." If you personalize your condolence message ...

The knee-jerk reaction when someone we care about is hurting is to immediately say, "I’m sorry." But what if that word, though well-intentioned, isn’t actually the best way to show empathy?