Please wait for the next available AI representative, your call is important to us.

Both Amica and State Farm have benefits and disadvantages. See how the two compare regarding discounts, coverage, and more.

It’s an all-too-familiar scene in retail contact centers: frazzled employees fielding repetitive calls, juggling customer ...

AT&T's switch to open-source AI from ChatGPT enabled cost savings and efficiency, helping the company retain thousands of ...

The Social Security Administration gets a customer service upgrade with a new callback system that allows you to keep your ...

Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

If you're comparing GEICO vs. Amica for your car insurance, we've got all the info you need in this side-by-side comparison.