Because of its pervasive use and real-time convenience, mobile is a disruptive technology that must be immediately addressed by customer service providers across all markets. The following are six ...

Get Moving with Mobile! Five Tips for Delivering Great Customer Service. Thinking of adding upgrading your mobile customer service channel? Then you really need to consider these five tips for ...

So, for mobile apps and games that anticipate rapid scale but want to provide excellent customer service, support automation is key. We can think of support automation as “Support Zero”: the ...

5. Apps allow you to respond no matter where you are Quick follow-ups are crucial to customer service. Mobile customer service apps, such as Parature, keep representatives, wherever they are, in the ...

Communicating with Expedia customer service 1-888-844-1781 is easy and can be done through several convenient channels ...

Those days, however, have passed. Nowadays, customer service is an integral part of the shopping experience, and that experience is increasingly mobile. Shopping is currently an activity best done ...

The carrier added 324,000 mobile-phone customers in the first three months of the year, beating Wall Street projections.

Because of its pervasive use and real-time convenience, mobile is a disruptive technology that must be immediately addressed by customer service providers across all markets. The following are six ...