Strong channel relationships do tend to benefit your operations and those of your partners, but ultimately, they’re for your ...

Over the last two decades, customer expectations have gone through an evolution. In fact, 80% say that experience is just as ...

We believe this strategic decision will help enable Foot Locker to deliver personalized experiences across its key customer channels. With Ometria, Foot Locker will leverage a robust data ...

Authentic advocacy is everything, and generating it starts with internal operations and authentic brand building.

Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

Physical retail’s greatest strength is its ability to engage all five senses in ways online shopping simply can’t. While ...

With Finastra Essence, the bank will fast-track its digital transformation strategy and offer a comprehensive range of innovative retail and corporate banking services LONDON, April 15, 2025 ...

We look at how the customer experience is changing due to COVID-19 ... 73.6% of respondents said they expected the use of social media to engage with HCPs to increase over the next 12 months.

Content is playing an increasingly prominent role in the digital transformation of pharmaceutical companies as they grapple with how to provide an engaging customer experience (CX). But ...

There was a issue that came aboard due to a customer representative reloading ... pre pay monthly and beat the competition right out. Use are good, I'd not ever had no issue, service has been ...

We use intelligent software that helps us maintain the integrity of reviews. Our moderators read all reviews to verify quality and helpfulness. On April 12, I contacted customer service to file a ...