Welcome to our seventh annual “CRM Top 100” issue, where we highlight the hottest trends and technologies in the three pillars of CRM—customer service, marketing, and sales—as well as the 100 leading ...

This award highlights our focus on using technology to improve CX while keeping people at the heart of every interaction." The Excellence in Customer Service Awards celebrate individuals ...

The company says this approach will enhance customer service, improve employee productivity, and lead to end-to-end automation. The technology is designed to empower any agent, either from Pega or ...

The National Weather Service will resume translating its products for non-English speakers. The weather service paused the translations this month because its contract with the provider had lapsed.

The National Weather Service will resume translation services for non-English speakers starting Monday, reversing a controversial cut that came earlier this month. Damage left by a reported ...

In the modern digital age, IT procurement is broken. Despite the litany of technologically advanced devices at everyone’s disposal, IT has been woefully underserved in recent years. However, with IT ...

There are three elements I believe companies should focus on to create a great customer experience for the modern consumer: ...

SAN FRANCISCO, April 9 - Verizon (VZ.N), opens new tab said an AI assistant for the company's customer service representatives ... of buzzy generative AI technologies from trial runs to wide ...