Consumers increasingly see prompt, personalized customer support as the norm, and will likely move on to the next brand if ...

Over 700 Hillsborough County residents came together last month to celebrate Public Service Day at the county's West Service Unit on Sheldon Road, immersing themselves in the inner workings of ...

Less-than-truckload carrier Saia is laying off its customer service teams, opting to have local terminals handle the service function moving forward, a source close to the matter told FreightWaves.

Calling customer service is becoming an increasingly frustrating experience that includes automated messages asking customers to be patient. It's an experience that experts say will continue ...

JB Pritzker speaks at the Center for American Progress on March 18, 2025, in Washington, D.C. Anna Moneymaker/Getty Images Pritzker ... of Defense to keep service members safe and maintain the ...

The power of social media marketing comes from the unparalleled capacity of social media in three core marketing areas: connection, interaction, and customer data. Social media marketing has ...