The Workplace Depot has been awarded a 2025 Global Recognition Award for its leadership and innovation in industrial ...

Less than 1% of all returns filed between 2013 and 2021 had been audited as of the end of fiscal year 2023, according to IRS ...

More than 70 new WEM features for Calabrio ONE suite being introduced in six-month period ...

Great leaders know feedback isn't just about what you say — it's how you say it. The right approach keeps teams motivated and ...

The new Clear Water Seamless Gutters website makes it easy for customers to explore services, request quotes, and connect ...

Over 60,000 complaints were made to the FBI’s Internet Crime Complaint Center last year about unpaid toll scams. People all ...

The program aims to encourage customer listening at all levels of the organisation by bringing together over 10,000 workers ...

Autrey and his partner Easley worked hard to build a strong foundation of customer service and values, helping them grow quickly over their first year and a half in the industry.

“We’ve always gathered data thanks to our point-of-sale (POS), resource planning, and customer relationship management (CRM) systems,” says Tam. “But the data wasn’t properly analyzed or consolidated.

Global toy manufacturer Mattel has revealed details of how its technology tie-up with Google Cloud is allowing the firm to respond to customer feedback in real time and accelerate its product ...

Customer Service Management: We’re projecting annualized support cost savings of up to $10 million. And we’re already seeing our customer satisfaction score lift a massive 6 percent. The app brings ...

Throughout this period, the market is expected to register an astounding CAGR of 18.1%. Businesses have long since recognized the importance of customer feedback, but the paradigm has undergone ...