AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Successful CRM strategies rely on high-quality data, predictive analytics, and AI-driven automation to deliver seamless ...

An AI developer will need to hone skills required to monitor algorithmic output, learn to apply critical thinking and measure ...

The wait is over. vivo has officially unveiled its latest flagship, the vivo X200 Pro, showcasing cutting-edge innovation, premium design, and top-tier ...

Geopolitical pressures and supply chain dynamics are changing, but the company believes technological innovation will allow it to maintain its growth.

By enabling agents to interact and share capabilities, organizations can offer consistent experiences, restoring simplicity ...

The post contains 50 new customer stories, which appear at the beginning of each section of customer lists. The post will be ...

AI offers the promise of improving public services by enabling faster, more efficient processes, personalising provision of ...

In Money today: the best mortgage rates and where they're expected to go this year following the base rate cut; Netflix has ...