At the recent Zendesk Relate 2025 conference, I spent some time with the company’s EMEA CTO, Matthias Goehler, to better ...

Running a plumbing business requires more than just fixing leaky pipes or unclogging drains. Today’s customers expect fast ...

Loyalty is nice—but advocacy fuels conversions, trust and sustainable expansion. Here's how to activate your biggest fans.

Strong channel relationships do tend to benefit your operations and those of your partners, but ultimately, they’re for your ...

Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

GenAI can analyze large sets of data, including every customer interaction, the customers' sentiments before and after interacting with the agents and their actions on the company’s website. Using ...

Charter Communications has promoted Chris Fulton to serve as its Senior Vice President of Business Customer Operations and Experience for Spectrum This article, Spectrum promotes Chris Fulton to SVP, ...

The UK's official best-selling vinyl albums of the week, compiled by the Official Charts Company based on sales of 7 and 12 inch formats across a seven day period. See the best-selling vinyl of 2024.

Welcome to the UK's Official Charts! In addition to the Official Singles and Albums Chart, did you know the Official Charts Company compiles 50+ charts every week, spanning different genres and ...