These days every business leader I know recognizes the value of providing an exceptional total customer experience.

Less-than-truckload carrier Saia is laying off its customer service teams, opting to have local terminals handle the service function moving forward, a source close to the matter told FreightWaves.

Calling customer service is becoming an increasingly frustrating experience that includes automated messages asking customers to be patient. It's an experience that experts say will continue ...

Dan Cody is a journalist based in London. His focus is increasing the search visibility of Newsweek's reporting across all subjects. Dan joined Newsweek in 2024 from the London Evening Standard ...

With the union worker strike over, some VTA bus service will resume Friday, with more bus lines and light rail services restarting over the next few days. VTA has yet to determine which bus lines ...