These days every business leader I know recognizes the value of providing an exceptional total customer experience.

Less-than-truckload carrier Saia is laying off its customer service teams, opting to have local terminals handle the service function moving forward, a source close to the matter told FreightWaves.

SAN FRANCISCO, April 9 - Verizon (VZ.N), opens new tab said an AI assistant for the company's customer service representatives built using Google (GOOGL.O), opens new tab models had cut down on ...

The National Weather Service will resume translation services for non-English speakers starting Monday, reversing a controversial cut that came earlier this month. Damage left by a reported ...

(AP) - The National Weather Service will resume translating its products for non-English speakers. The weather service paused the translations this month because its contract with the provider had ...

Read full article: Grab an 8-piece Japanese handcrafted chef’s knife set and gift box for just $109.97 The National Weather Service will resume translating its products for non-English speakers.

(AP) - The National Weather Service will resume translating its products for non-English speakers. The weather service paused the translations this month because its contract with the provider had ...

Social media platform Reddit Inc (NYSE:RDDT) reported service disruption on Monday morning. The connection errors began at 11:20 am ET, according to Downdetector.