AI phone calls are no longer a futuristic concept—they’re revolutionizing how businesses interact with customers. By combining voice technology, machine learning, and speech recognition software, ...

Service Now introduced “the next milestone in its groundbreaking CRM designed to disrupt an industry long dominated by ...

AT&T's switch to open-source AI from ChatGPT enabled cost savings and efficiency, helping the company retain thousands of ...

Why Great Customer Service in the City Makes Carlisle Shine! by Ben Heslop, BIPC Programme Manager based in Carlisle Library ...